🛡️ 1. Introduction

Smart Stock Alerts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BigCommerce application and related services.

By using Smart Stock Alerts, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

📊 2. Information We Collect

2.1 Store Information

When you install our app, we collect:

Store URL and basic store configuration
Product catalog data (names, SKUs, prices, inventory levels)
Customer email addresses for back-in-stock notifications
Order information related to notified products
Store owner contact information

2.2 Usage Information

We automatically collect:

App usage statistics and feature engagement
Email delivery metrics and open rates
Browser type and device information
IP addresses for security purposes
Error logs and performance data

2.3 Account Information

Information you provide directly:

Account preferences and settings
Custom email templates and branding
Subscription and billing details
Support tickets and communications

⚙️ 3. How We Use Your Information

We use the collected information to:

Provide and maintain back-in-stock notification services
Send automated notifications to your customers
Generate analytics and performance reports
Process payments and manage subscriptions
Provide customer support and respond to inquiries
Improve our services and develop new features
Comply with legal obligations and prevent fraud
Send service updates and important notices

🔄 4. Information Sharing and Disclosure

4.1 Service Providers

We work with trusted third-party services:

SendGrid for email delivery
Stripe for payment processing
Google Analytics for usage tracking
AWS for secure data storage

4.2 Legal Requirements

We may disclose information when required to:

Comply with legal obligations or court orders
Protect our rights and intellectual property
Prevent fraud or security threats
Protect user safety

4.3 Business Transfers

In case of merger, acquisition, or sale, your information may be transferred with appropriate notice and consent options.

🔒 5. Data Security

We implement industry-standard security measures:

SSL/TLS encryption for all data transmissions
Encrypted storage of sensitive information
Regular security audits and updates
Access controls and authentication protocols
Employee training on data protection
Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any breaches.

✅ 6. Your Rights and Choices

You have the right to:

Access your personal information
Correct or update inaccurate data
Request deletion of your information
Export your data in a portable format
Opt-out of marketing communications
Object to certain processing activities
Withdraw consent at any time

To exercise these rights, contact us at support@expert-ecom.com

🇪🇺 7. GDPR Compliance

For European Union users, we comply with GDPR requirements:

Lawful Basis: Contract performance, legitimate interests, consent
Data Controller: Smart Stock Alerts is the data controller
Data Protection Officer: Contact at support@expert-ecom.com
EU Representative: Available upon request
Right to Complain: You may lodge complaints with supervisory authorities

🏖️ 8. CCPA Compliance

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to know if information is sold or disclosed
Right to say no to the sale of personal information
Right to equal service and price
Right to deletion of personal information

Note: We do not sell personal information to third parties.

Privacy Policy